FREQUENTLY ASKED QUESTIONS
General Questions
What is SILVR?
SILVR is a NEW UK based health and wellness company providing the highest quality scientifically proven, natural vitamins and supplements
What is Brain8?
Brain8® is a patented formulation loaded with eight natural super antioxidants and powerful bioactives that support brain cell fluidity and the body’s natural inflammatory responses.
How does it work?
Brain8 works by providing essential nutrients specifically to support brain health.
What is Vesisorb?
A patented Swiss drug delivery technology to ensure optimal bioavailability
How should I take it?
Take two a day each day in the morning with food
When should I noticed some improvements?
This varies from person to person, but typically around one month
How long should I take it for?
Brain8 can be taken long term for best results
Why should I take it?
To support your lifelong brain health
Who is it for?
Brain8 is intended for healthy adults, ages 18 and up
How is it different from other Brain Health products?
Brain8 contains a patented formulation which provides better absorption and efficacy of the product
What are the ingredients?
- Softgel: Gelatine
- Glycerine
- Natural carob
- Omega-3 fish oil(fish)
- VESIsorb(R) microemulsion preconcentrate (Medium chain triglycerides
- Polysorbate 80
- Polyglycerol and sucrose fatty acid esters)
- GammaSource(R) mixed tocopherols
- Phosphatidylcholine complex (soy)
- Curcumin (curcuma longa)
- Phosphatidylserine complex (soy)
- CoQ10 (as ubiquinone)
- Quercetin dihydrate
- Vitamin E (as d-alpha tocopherol)
- TocoSource(R) mixed tocopherols
*Allergy advice: For allergen information, see ingredients in bold
What testing goes into Brain8?
Brain8 complies to all UK/European food safety legislation, with all appropriate testing carried out
Some of the ingredients do not have any listed benefit on the packaging. Why?
Legislation requires that we can only use European Food Safety Authority (EFSA) health claims on packaging and marketing material. There are no EFSA health claims for CoQ10 and piperine and therefore we cannot state the benefits of these ingredients as found by clinical studies.We have developed all of our supplements in conjunction with doctors, nutritionists, dieticians, and experts and have included the doses recommended by peer reviewed clinical studies – regardless of cost.Because there is no official EFSA claim in respect of certain ingredients, we cannot make a claim without failing to comply with legislation
Who cannot take Brain 8?
As with any nutritional supplement, please consult with a qualified healthcare professional before use, especially if pregnant, breastfeeding, if you have a known medical condition or are taking medication. Suitable for individuals 18 years and over
Can I take Brain8 while pregnant?
Brain8 is not recommended for pregnant and lactating women
Is Brain8 suitable for vegetarians and vegans?
Yes, Brain8 is suitable for both vegetarians and vegans
Can I take Brain8 while on medication?
As with any nutritional supplement, please consult your qualified healthcare professional before use, especially if pregnant, breastfeeding, if you have a known medical condition or are taking medication. Suitable for individuals 18 years and over
Is Brain8 suitable for coeliacs?
Yes, Brain8 is gluten-free
If I am undergoing cancer treatment, can I take Brain8?
Because cancer treatment typically involves a complex mix of pharmaceutical drugs and treatments, please speak with your Consultant, GP or Oncologist about the product and follow their advice on whether to take Brain8 during treatment. I would remove this question completely. Not appropriate for food supplements
Shipping & Orders
I need help placing an order
We'd love to help, contact our customer care team via email at care@silvrwellness.co.uk who will happily support you
How do I use voucher codes?
To use a voucher code valid for silvrwellness.co.uk, simply enter the code when you see the ‘Enter Promo Code’ box in the checkout and press the ‘Apply’ button. Please note that multiple voucher codes cannot be used at the same time nor with Subscribe & Save orders
How do I see the progress of my order?
Tracking and order status can be found in the delivery update emails sent at every stage of the process
What is your returns policy?
Items can be returned if they are damaged, faulty, if we have made an error with the order, or if they are unwanted. Items need to be unopened (with any seals and shrink wrap intact) and in the original packaging. We can only accept the return of opened items if they are faulty.If an item is no longer required, then you have 14 days to contact us regarding the return of the item(s) from the date of receiving the order. You then have 14 days to return your item(s). If an item is damaged or faulty then you may be eligible for a refund up to 30 days after purchase. Between 30 days and six months, you're only entitled to a replacement, not a refund. Photographic evidence may be requested to support your claim for damaged, faulty or missing items. We will then process refunds accordingly on receipt of the items back to us.
How do I return items?
Please follow the steps below to enable us to process your refund efficiently: 1. Wrap the item securely in its original packaging with all accompanying documentation.2. Contact Customer Services at care@solv-uk.com, who will provide you with a freepost return address providing you are able to return your order under the returns policy outlined above. If postage is paid by customers, this cannot be refunded as we have a freepost system where no postage is required.3. We will notify you via e-mail when we have processed your refund.Please note that international orders are not free to return, unless they are faulty.
Do SILVR deliver overseas?
Yes, SILVR delivers to countries all over the world including America, Asia & Pacific, Europe, Middle East & Africa - you can see the list of countries we ship on our International Shipping page
What do I do if I recieve a faulty/incorrect item?
In the rare event that you receive a faulty or incorrect item, please contact care@silvrwellness.co.uk for advice. You may be required to provide proof of delivery and / or photographic evidence
I have entered the wrong shipping address, can this be changed?
If the order has been dispatched then it will be too late to amend your delivery address. If the order is still being prepared for dispatch please contact care@silvrwellness.co.uk for assistance. In some cases the order may be cancelled in order for you to place it again with the correct details
Subscription Service
Can I make changes to my subscription?
Yes, always. We will email you 3 days before your subscription is due to trigger so that any changes that you need to make can be done before the subscription triggers.
You can easily modify, skip or cancel your delivery in your account. To cancel your delivery we will need at least 2 business days notice to ensure the order is not dispatched.
Can I skip a month of my supplements?
Yes, just go to your account and adjust, or give us a call and we can do it with you
Do I have to give notice to cancel my subscription?
If you decide to cancel your subscription please give us 3 business days' notice before your next delivery is due to ensure this can be cancelled in time
How can I update my payment method?
Simply go to:
- Account
- Subscriptions
- Billing information
Update your details and please click save
Can I change the frequency of my subscription?
Yes, no problem. Just reach out to our Customer Care team who will be happy to change the frequency of your orders to 60 or 90 days.If you're outside of the UK, we recommend you sign up to 3 bottles every 90 days to reduce the carbon footprint of your order and save on shipping charges
How do I change my address?
Simply go to:
- Account
- Subscriptions
- Billing information
Update your details and please click save
Subscription rules during seasonal sales and promotions
During the year we will run seasonal sales and promotional offers. These offers will be additional to your subscription price and will only be valid for the duration of the sale or promotion i.e. If you purchase a subscription during a sale and take advantage of a further discount, this discount will only apply to your first initial purchase and will resume to the standard 20% off offer each month thereafter. Also please note, this offer cannot be in in conjunction with any other further offer during the period of the sale or promotion.